a1bestmovers

281-412-5533

FAQ


Q: When should I call A1 Best Movers to book my moving date?

If you require a written in-home estimate, you should call about 2 and 4 weeks before your move (weeks ahead for estimate depends on the severity of date needed to move on). We generally just ask you to give us as much notice as you can. Now for moving. If you need to move today, we can probably do that. To schedule days ahead - If you are flexible and you can work with our schedule, you may give us 1 and 3 days notice to move. If you and re in need of a particular date to be moved, we then ask for you to allow us 8 and 10 days or more notice to reserve your move date.

Q: What are my responsibilities? In brief...

Be present during the packing of your belongings. Take personal responsibility for jewelry and other high value items. Ensure that no prohibited items are packed. Have a battle plan of where every piece of furniture is going to go in your new home. Color code your furniture and boxes with stickers (normally found at Office Max). This process really speeds up your move and could translate into big savings in the overall cost of your move. Lay some type of protection over any light colored carpet or wood floors. Be sure there is ample access at both pickup and delivery locations. Remember for local moves, we charge by the hour...So time is money! Be prepared! Have all electronic equipment and appliances disconnected before the movers arrive. Do not over pack boxes in weight and label sides with arrows.

Q: Anything that is definitely a no-go item?

Well, mainly those things you might expect - drugs, alcohol, weapons, ammunition, flammables, explosives, corrosives, fireworks, flares, gasoline, kerosene, fuel oil, lamp oil, oil based paints, thinners, varnishes, lighter fluids, starter fluids, fire extinguishers, nail polish, nail polish remover, bleach, aerosol cans, matches, bottles with corks, all propane tanks, car and truck batteries. Shipping certain high value items or collections may require you to purchase extra coverage or crating charge.

Q: Suppose I pack myself?

Why not? But be aware of the potential problems. For instance, standard/full valuation coverage will not pay out on goods packed by their owner (PBO) (unless the exterior of the box is heavily damaged) Our standard and full replacement insurance policies will not cover such boxes because all insurance companies classify these boxes as PBO/CU which means “Packed by owner / contents and condition unknown”. Only time there is coverage for this is if we do the packing of the boxes.

Q: Can I leave my clothes in their drawers?

No, make sure all contents are removed and packed for transportation. Anything else that spills, breaks or shatters must be removed. Desk drawers should be empty and drawers left in.

Q: Can you move my computer(s)?

Yes, but please have them disconnected BEFORE your moving day and they must be packed in their original foam lined boxes. If you do not have these boxes available, then please move your CPU unit on your own and have the keyboard, mouse, printer, ect. packed in a box.

Q: I have a grandfather clock. What should I know to prepare this for moving?

Grand father clocks are very easy to move. However, it is your responsibility to remove the weights and pendulum out of the cabinet and move those on your own. On most clocks, you will be left with chains and/or wire line. For this, if you wish, take a paper towel and bunch up the metal into the towel. Then take tape and wrap the paper towel and tape around the loose chains. This prevents the chains from hitting and possibly breaking or scratching the glass. After this, we can take over and move it professionally.

Q: Refrigerators, Washers, Gas Stoves, and Gas Dryers. Will you disconnect and reconnect them?

No, all of these items must be disconnected prior to tranportation. Our movers are not permitted too nor can they reconnect them per our insurance regulations.

For Gas Stoves and Gas Dryers. The answer is no. Although we would like too, our insurance policies DO NOT permit us to handle these situations. Please have these machines disconnected and gas lines capped before we arrive. Additionally, front load washers must have transportation pins or the washer will not be insured for damage.

Houston/Harris County , 
Brazoria County , 
Galveston County , 
Fort Bend County  
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